FAQs

FAQs

OPERATING DAYS

Akari.store is open every day and You can order at our store 24/7.

 

HOW TO ORDER?

  1. Search for the item you wish to buy and Tap Add to Cart
  2. Once finalized, click the Shopping Cart icon to view items on Cart. Click "Check Out" once confirmed.
  3. Fil Out Necessary Details
  4. Add Discount Code if you have one
  5. Select Shipping method
  6. Choose your Payment Method.
  7. Tap Complete Order

 

                             

PAYMENT METHODS

               Paypal

               Credit and Debit Card Via Xendit

               Cash On Delivery (COD)

               Bank Deposit/Bank Transfer 

               GCash

 

Paypal

Pay using your Paypal account or Credit/Debit Card via Paypal

               Choose Paypal as payment option

               Click COMPLETE ORDER

            You may Log in your Paypal Account or Pay with your Debit or Credit Card

            Fill out necessary Details.

            Click Pay Now

            And your order will be Confirmed.

 

Credit and Debit Card

Pay using your Credit/Debit Card through Xendit

            Choose Credit and Debit Card  as payment options.

               Click COMPLETE ORDER

            Fill out necessary Details.

            Click PAY NOW

            And your order will be confirmed.

 

Cash On Delivery (COD)

You will have to pay your order when the item is already delivered to the location you provided.

            Choose CASH ON DELIVERY (COD) as payment option

Click COMPLETE ORDER

Customer Service will call you to confirm your Orders

And your order will be confirmed.

 

Bank Deposit/Bank Transfer

You will have to pay your order via Bank Deposit or Bank Transfer.

               Choose Bank Deposit as payment option.

            Bank Details will show up

            And after Clicking Complete Order Payment Instruction will show.

                        You may pay thru BDO account:

BDO Account Number: 004610081884

BDO Account Name: AKARI LIGHTING & TECHNOLOGY CORP.

- Send a copy of your payment at info@akari.com.ph

- You will receive a reply email or Call from Customer Service

- Receipt/Invoice will be given upon delivery.

 

 

GCash

You will have to pay your order via Bank Deposit or Bank Transfer.

               Choose GCash as payment option.

            Gcash Details will show up

            And after Clicking Complete Order Payment Instruction will show.

                        You may pay thru our GCash account:

GCash: +639190728073

- Send a copy of your payment at info@akari.com.ph

- You will receive a reply email or Call from Customer Service

- Receipt/Invoice will be given upon delivery.

 

SHIPPING AND DELIVERY DETAILS

Shipping Fee

               Shipping fee is based on the Weight/ Volumetric Weight of orders and Location of Delivery.

Delivery Time

               Akari Express (Metro Manila Only)

24 to 48 Hours Delivery Excluding Sunday and Holidays

               Ninjavan (Nationwide Excluding Out of Delivery Zone)

Metro Manila - 1 to 3 Working Days

Greater Metro Manila - 3 to 5 Working Days

Provincial Areas - 7 Working Days

The standard delivery time is between 9 AM to 10 PM. Ninja Van operates from Monday to Saturday excluding Public Holidays.

In the event that delivery fails, you will receive a message via email or SMS to reschedule your delivery. The soonest you may reschedule your delivery would be the next working day.

 

               *Our Courier partners will make two (2) attempts only in getting your package delivered.

 

 

Order Tracking

               Akari Express

                              Please Contact us at Info@akari.store.

               Ninjavan

Please go to Akari.store Home page and Click Tracking and choose Ninjavan and browser will redirect you to Ninjavan Tracking Page

Enter your Parcel Tracking no.

 

WARRANTY

Standarn Warranty Durations

            One year Standard Warranty for all Non-Outdoors Products and 3 months for all Outdoors Products.

Defective Product Upon Receiving

            Kindly email us at info@Akari.store for assessment, then if it is still not working our Customer Service Representative will contact you to give you instructions.

Covered by Warranty

            Manufacturer Defect only

            Exclusions:

            Damage caused by accident, unreasonable use or neglect, and lack of necessary maintenance.

            Damage or deterioration of any accessory or decorative surface/Cosmetic defects

            Damage due to flood, fire, acts of nature and/or force majeure

 

 

 

RETURN AND REFUND

For Manufacturer Defect Customers have 7 days Return Policy, which means you have 7 days after receiving your item to request a Return or Refund.

            To Request Return or Refund

                        Kindly email us at info@Akari.store

                        Once we received your email our customer service representative will contact you for the assessment and instructions

 

                        *Please note that we will need the following details:

                                    Proof of Purchase

                                    Order Details

                                    Video or Image of the Product

 

CONTACT DETAILS

            Email: Info@akari.store

            Office Address: 97 Tomas Arguelles St. Cor. Bayani St. Brgy. Doña Imelda Quezon City 1113, Philippines