NOTE: YOU WILL RECEIVE A TEXT ON HOW TO CONFIRM YOUR ORDER. NO CONFIRMATION WITHIN 48 HRS WILL BE SUBJECT TO ORDER CANCELLATION.

FAQs

FAQs

OPERATING DAYS

Akari.store is open every day and you can order at our store 24/7.

 

HOW TO ORDER?

  1. Search for the item you wish to buy and Tap Add to Cart
  2. Once finalized, click the Shopping Cart icon to view items on Cart. Click "Check Out" once confirmed.
  3. Fill Out necessary details
  4. Add Discount Code if you have one
  5. Select Shipping method
  6. Choose your Payment Method.
  7. Tap Complete Order

                             

PAYMENT METHODS

  • Paypal
  • Credit and Debit Card Via Paymongo
  • Bank Deposit/Bank Transfer 
  • GCash
  • Atome - 3 months Installment

 

 

Paypal

  • Pay using your Paypal account or Credit/Debit Card via Paypal
  1. Choose Paypal as payment option
  2. Click COMPLETE ORDER
  3. You may Log in your Paypal Account or Pay with your Debit or Credit Card
  4. Fill out necessary Details.
  5. Click Pay Now
  6. And your order will be Confirmed.

 

Credit and Debit Card

  • Pay using your Credit/Debit Card through Xendit
  1. Choose Credit and Debit Card  as payment options.
  2. Click COMPLETE ORDER
  3. Fill out necessary Details.
  4. Click PAY NOW
  5. And your order will be confirmed.

 

Cash On Delivery (COD)

  • You will have to pay your order when the item is already delivered to the location you provided.
  1. Choose CASH ON DELIVERY (COD) as payment option
  2. Click COMPLETE ORDER
  3. Customer Service will call you to confirm your Orders
  4. And your order will be confirmed.

 

GCash

  • Pay using your Gcash throughPaymongo
  1. Choose GCash  via PayMongo as payment option
  2. Click COMPLETE ORDER
  3. Fill out necessary Details.
  4. Click PAY NOW
  5. And your order will be confirmed

 

Bank Deposit/Bank Transfer

  • You will have to pay your order via Bank Deposit or Bank Transfer.
  1. Choose Bank Deposit as payment option. Bank Details will show up.
  2. And after Clicking Complete Order Payment Instruction will show.

You may pay through BDO account:

  • BDO Account Number: 004610081884
  • BDO Account Name: AKARI LIGHTING & TECHNOLOGY CORP.
  1. Send a copy of your payment at info@akari.com.ph
  2. You will receive a reply email or Call from Customer Service
  3. Receipt/Invoice will be given upon delivery.

 

SHIPPING AND DELIVERY DETAILS

Shipping Fee

               Shipping fee is based on the Weight/ Volumetric Weight of orders and Location of Delivery.

Delivery Time

  • Akari Express (Metro Manila Only)
  • 24 to 48 Hours Delivery Excluding Sunday and Holidays
  • Ninjavan (Nationwide Excluding Out of Delivery Zone)
  • Metro Manila - 1 to 3 Working Days
  • Greater Metro Manila - 3 to 5 Working Days
  • Provincial Areas - 7 Working Days

The standard delivery time is between 9 AM to 10 PM. Ninja Van operates from Monday to Saturday excluding Public Holidays.

In the event that delivery fails, you will receive a message via email or SMS to reschedule your delivery. The soonest you may reschedule your delivery would be the next working day.

               *Our Courier partners will make two (2) attempts only in getting your package delivered.

 

Order Tracking

  •  Akari Express

                Please Contact us at Info@akari.store.

  • Ninjavan
  1. Go to Akari.store Home Page
  2. Click Tracking and
  3. choose Ninjavan
  4. browser will redirect you to Ninjavan Tracking Page
  5. Enter your Parcel Tracking no.

 

WARRANTY

Standarn Warranty Durations

            One year Standard Warranty for all Non-Outdoors Products and 3 months for all Outdoors Products.

Defective Product Upon Receiving

            Kindly email us at info@Akari.store for assessment, then if it is still not working our Customer Service Representative will contact you to give you instructions.

Covered by Warranty

            Manufacturer Defect only

            Exclusions:

  • Damage caused by accident, unreasonable use or neglect, and lack of necessary maintenance.
  • Damage or deterioration of any accessory or decorative surface/Cosmetic defects
  • Damage due to flood, fire, acts of nature and/or force majeure

 

 

RETURN AND REFUND

For Manufacturer Defect Customers have 7 days Return Policy, which means you have 7 days after receiving your item to request a Return or Refund.

            To Request Return or Refund

  1. Kindly email us at info@akari.store
  2. Once we received your email our customer service representative will contact you for the assessment and instructions

 *Please note that we will need the following details:

  • Proof of Purchase
  • Order Details
  • Video or Image of the Product

Refunds due to change of mind is restricted. We have policy on validating paid orders. Glife orders have 7 banking days remittance date while ATOME has 3 banking days validation.

 

CONTACT DETAILS

            Email: Info@akari.store

            Office Address: 97 Tomas Arguelles St. Cor. Bayani St. Brgy. Doña Imelda Quezon City 1113, Philippines